If none of these frequently asked questions help you with your query then please email us or call us on 0131 624 6494 (international customers call 0044 131 624 6494).
To search products by category click on the 'Shop' menu item and select a catageory or theme to find related products. If there are multiple pages of products displayed, you can click 'Next' to view the next page of products or scroll down to the end of the category.
Once you have found an item, select the colour and/or size, if applicable, and then click on ‘Add to basket’. Click on the basket to review the products selected. You can edit the contents of your basket or "Checkout" to proceed with your order.
Yes you can purchase any products without registering for an account, please select ‘Express Checkout’ instead of registering.
On the sign in page, click ‘forgotten password’ and enter your email address. You will be sent a link to reset your password.
Online products will have an ‘out of stock’ graphic on the product item. On the odd occasion where we sell out and we are unable to fulfil your order, you will be offered a refund or the option to replace the item with an item of the same price. You can email firstname.lastname@example.org to see if this item is in stock in one of our gallery shops.
We accept the following debit/credit cards for payment:
Mastercard, Visa, Amex, Maestro, Delta and Paypal
National Galleries of Scotland Online Shop also accepts Paypal as a payment option.
We deliver to most countries around the world but some exceptions can apply, depending on the type of product and international delivery restrictions. For further details please contact our Customer Services department at email@example.com or call us on +44 (0) 131 624 6494 if you have any questions.
Please contact us on firstname.lastname@example.org or call us on 0131 624 6494 (international customers call 0044 131 624 6494) if you have any questions about this.
All VAT applicable products are priced inclusive of UK VAT.
Yes. When you get to the checkout you are able to input a different delivery address.
Orders to all UK addresses will be dispatched standard post. Subject to stock availability we aim to deliver to most UK addresses within 7 working days of receiving your order. This is subject to any local postal service stipulations.
Delivery to addresses outside the UK will be dispatched by air on a special delivery service; this includes insurance up to the value of £250. A signature will be required on receipt of delivery. Subject to stock availability we aim to deliver to most International (Europe and rest of World) addresses within 14 working days of receiving your order. This is subject to any local postal service stipulations.
Some orders will require a courier service, the product entry page will advise if the item requires the order to be couriered and the customer will be notified of this form of delivery.
Please email us or call +44 (0)131 624 6494 immediately. If the order has already left our warehouse you will need to follow our returns and refunds instructions.
In the unlikely event that your order arrives damaged or faulty please email us or call +44 (0)131 624 6494. Please also see our returns section for more information.
Gift vouchers purchased online can only be redeemed in the shops at our galleries.
Not all of the products in our gallery shops are available online. Please email us to see how we can help.
You can check you order history by logging in to your account to see all of your receipts as well as updates on the status of your orders.
Many of the works in the collection are available to buy as a custom print. You can browse all available works or seach for an artwork and click on the cart icon to purchase. Alternatively prints of selected artworks are available in our prints and poster shop. We are unable to offer some artworks as a print due to copyright restrictions. If you would like to know more please email us.
We do offer a payment option in store for limited/artist editions. This allows to split the total cost, interest free over 10 months. For more information please contact us on email@example.com or call us on 0131 624 6494 (international customers call 0044 131 624 6494).