Accessibility statement

Accessibility statement for National Galleries of Scotland Website

This accessibility statement applies to the National Galleries of Scotland website hosted at https://www.nationalgalleries.org/.

This website is run by the National Galleries of Scotland. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software
  • there’s a limit to how far you can magnify the website and its content
  • some colour combinations (background, text, focus indicator) are not in line with WCAG 2.1 colour contrast requirements
  • some iFrames are missing accessible names
  • some form element names are missing accessible names
  • aria labels are missing on a few pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed in this document or think we’re not meeting accessibility requirements, you can submit feedback or make a complaint using our online contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Portable hearing loops are available for all public talks and lectures. These are free of charge and do not have to be booked. We can arrange a British Sign Language interpreter with prior notice. There are no fixed hearing loops throughout the galleries.

Find out how to contact us Accessibility | National Galleries of Scotland

Technical information about this website’s accessibility

National Galleries of Scotland are committed to making their website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below:

  • some colour combinations (background, text, focus indicator) are not in line with WCAG 2.1 colour contrast requirements 
  • some iFrames are missing accessible names 
  • some form element names are missing accessible names 
  • aria labels are missing on a few pages

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Accessibility problem #1:

Navigation covers large part of the screen. At 400% zoom the page header covers large part of the screen, leaving only a small portion of the screen through which the user can view the content underneath. 

WCAG 2.1 failure:

WCAG 1.4.10 Reflow 

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #2:

There are some elements that do not have sufficient colour contrast such as:

  • Some exhibition links like ‘Groups visit’, ‘About us’, ‘Our services’
  • 'More info' links under each event
  • 'Sensory-friendly | National Galleries of Scotland' and 'Accessibility statement | National Galleries of Scotland website' links

WCAG 2.1 failure:
WCAG 1.4.3 Contrast (minimum) 

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #3:

YouTube videos served via iFrames do not have accessible names.

WCAG 2.1 failure:

WCAG 2.4.1 Bypass Blocks

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #4:

Some elements presented in webforms ('What can we help you with?' tickbox for example) do not have accessible names. To address these issues all webforms and all webform elements must be reviewed and updated.

WCAG 2.1 failure:

WCAG 4.1.2 Name, Role, Value

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #5:

The focus is barely visible in these cases:

  • Links below 'Sponsored by', such as 'Jigsaw Foundation' and 'Paragon'.

  • 'Find out more' button below the 'About the National Galleries of Scotland' heading.

WCAG 2.1 failure:

WCAG 2.4.7 Focus Visible 

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #6:

Links in the ‘Sponsored by’ section do not have discernible text.

WCAG 2.1 failure:

WCAG 2.4.4 Link Purpose (In Context)

WCAG 4.1.2 Name, Role, Value

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #7:

Carousel containers:

  • Inputs do not have accessible names. 
  • Interactive controls are nested 

WCAG 2.1 failure:

WCAG 4.1.2 Name, Role, Value 

WCAG 4.1.2 Name, Role, Value: Ensure interactive controls are not nested 

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 


 

Accessibility problem #8:

‘Jump to’ navigation bar does not use correct ARIA attributes

WCAG 2.1 failure:

WCAG 4.1.2 Name, Role, Value

Plan:

The upcoming release of the new NGS website, set to launch before May 31, 2024, will address and resolve this issue.

 

Disproportionate burden assessment

At the National Galleries of Scotland, we are committed to ensuring that our website is accessible to all individuals, including those with disabilities. We understand the importance of providing a user-friendly experience for everyone and strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level.

However, we acknowledge that there are currently accessibility issues on our website (see the ‘Non-accessible content’ section above) that may impact the user experience for individuals with disabilities. These issues are slated for resolution with the deployment of our new website, which is anticipated to address these concerns comprehensively.

In the interim, we have conducted a disproportionate burden assessment, taking into account factors such as financial resources, technical feasibility, and the overall impact on our organization. Regrettably, at this time, addressing the identified accessibility issues on the current website would impose a disproportionate burden on our organization.

Factors contributing to this assessment include the ongoing work on the new website and a limited budget. Were we to rectify the issues in the current website, the cost and limited budget we have available would prevent the new website from being completed and the benefits it will bring for users with disabilities when it is launched by 31st May 2024. While we recognize the importance of accessibility, we are actively working to rectify these issues with the launch of our new website.

We apologize for any inconvenience this may cause and appreciate your understanding as we work towards creating a more inclusive online environment. In the meantime, if you encounter any difficulties accessing information on our website or require assistance, please contact us via our contact form.

This disproportionate burden assessment will be reviewed periodically, and updates will be made as necessary.

Thank you for your patience and continued support.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we are doing to improve accessibility

The National Galleries of Scotland are excited to announce that we are currently in the process of developing a brand-new website. The new platform will harness the latest in web technology to provide our visitors with safe and user-friendly online experience. At the heart of this project lies a strong commitment to inclusivity, as we strive to ensure that our website adheres to the rigorous standards of WCAG Level AA accessibility, making art and culture accessible to all. 

Preparation of this accessibility statement

This statement was prepared on 03/10/2023. It was last reviewed on 16 January 2024.

This website was last tested on 12/01/2024. The test was carried out by our internal team.

We used this approach to decide on a sample of pages to test: