Online Transaction Terms & Conditions

Thank you for choosing to conduct an online transaction with us. All payments, whether for a product, a book, an exhibition ticket, a membership or a donation, directly support the activities of the National Galleries of Scotland.

Online Shop purchases, including exhibition tickets

The following terms and conditions apply to all orders made through this website’s online shop.

By placing/completing an order you will be deemed to have accepted these terms.

General Information

All products are subject to availability and we may withdraw products at any time.

We reserve the right to change prices from time to time, but the price quoted when you place your order is the price you will be charged.

Please note that no amendments can be made either to the goods ordered or customer details once an order has been placed.

Once an order has been confirmed we are unable to cancel orders.

Stock availability will be checked once we receive your order; if for any reason an item is not in stock when your order is placed, we will inform you prior to processing your order, or refund your purchase for those items which are not in stock.

All sizes and measurements are approximate.

UK VAT is quoted in the price of the product.

Postage and Packaging

Please note that 100% of profit from the Online Shop goes to support the National Galleries of Scotland. However to make our prices as fair as possible we do not make any profit from the Postage and Packaging charges.

Subject to stock availability we aim to deliver to most UK addresses within 7 working days of receiving your order.

Exhibition tickets purchased online will be dispatched as a priority.

Delivery to addresses outside the UK will be dispatched by air on a special delivery service; this includes insurance up to the value of £250. A signature will be required on receipt of delivery.

Subject to stock availability we aim to deliver to most addresses outside the UK within 14 working days of receiving your order.

Postage and Packing Matrix

Weight (kg) to weight (kg) UK        
Europe
Rest of World
0 0.9 £3.95 £3.95 £7.95
0.9 1.9 £7.95 £7.95 £14.95
2 2.9 £9.95 £9.95 £24.95
3 3.9 £11.95  £11.95 £34.95
4 4.9 £13.95 £13.95 £42.90
5 5.9 £15.95 £15.95 £50.85
6 6.9 £17.95 £17.95 £58.50

The National Galleries of Scotland will not be responsible for any local duty and or taxes on goods delivered to addresses outside the UK, and you should pay these directly where applicable.

Returns

If for any reason you are not totally satisfied with your order you may return it to us (unused and it its original packaging, with all relevant documentation) within 28 days of delivery.

The National Galleries of Scotland will refund the value of goods returned (excluding delivery costs) within 28 days of receipt of the return, without further charge to you. We will not refund the costs of returning the goods.

However, should an item be faulty – it will be replaced at no extra charge.

This returns policy does not affect your statutory rights which remain unaffected.

Please note that items returned do not become responsibility until received by our mail order department. We recommend that the goods are returned by a recorded delivery service.

Returns should be sent to:

National Galleries of Scotland Warehouse
Granton Retail Store
Unit 6
West Shore Road Trading Estate
West Shore Road
Granton
Edinburgh
EH5 1QF

Membership applications and renewals

New memberships and renewals will be dispatched from the Membership Office within 7 working days of receipt of your order.

All Memberships are non-refundable and non-transferable.

Members will be contacted by mail and e-mail (if address is provided) in order to fulfill their Membership benefits, including the eBulletin. The National Galleries of Scotland may also contact you with information about news, exhibitions, events and other initiatives that may be of interest to you. You can unsubscribe at anytime by e-mailing friends@nationalgalleries.org.  We will not pass your details onto any third parties.

In order to take advantage of special promotions, the promotion code must be provided at the time of purchase in the promotion code box. Additional terms and conditions apply to specific promotions.

Gift Memberships

If you are giving Membership as a gift, please fill in the billing details as your own and the delivery details of the gift recipient. By providing the recipient’s details, address and e-mail address you are agreeing on their behalf to be contacted by the Membership Office and in order to fulfill the Membership benefits. The National Galleries of Scotland may also contact them with information about news, exhibitions, events and other initiatives that may be of interest to them. They can unsubscribe at anytime by e-mailing friends@nationalgalleries.org.  We will not pass any details onto any third parties.

If you would like the Membership sent to you rather than directly to the recipient please indicate this in the Gift Message box.

Queries regarding Membership should be sent to friends@nationalgalleries.org or by telephone 0131 624 6459.

Donations

The National Galleries of Scotland reserve the right to refuse donations in line with our Ethical Fundraising Statement.

Copyright

The information, graphics, artwork, text and images on this website are protected by copyright laws. Should you wish to use any image on your website, or reproduce any image commercially, please contact picture.library@nationalgalleries.org